01 / The basics
Scope and contact
This policy covers the Prism & Forge website at prismandforge.com and messages you send to us through the contact address shown there. The website is operated by Prism And Forge Limited in Astana, Kazakhstan. You can contact us about this policy at hello@prismandforge.com.
Our mobile apps are separate products with their own privacy policies. For app-specific practices, please read the Track24 policy or the Build24 policy.
02 / What we receive
Information we handle
When you browse
Your browser and our hosting provider exchange technical information needed to deliver the site. This can include your IP address, browser and device details, requested pages, access times, and security or performance data. We also use Cloudflare Web Analytics to understand overall website traffic and page performance.
When you email us
We receive the email address, name or signature, message, and any files or other information you choose to send. The website does not have an account registration, checkout, or contact form.
03 / Purpose
Why we use it
- To deliver the website and keep it working securely.
- To understand aggregate traffic and improve site performance.
- To read and respond to messages you send us.
- To address abuse, technical problems, or legal obligations when necessary.
Where a legal basis is required, we process technical information for our legitimate interests in running and securing the site, and correspondence to respond to your request or take steps you ask us to take. We may also process information where necessary to meet a legal obligation. We do not use this website for account profiling or automated decisions about visitors.
04 / Third parties
Services and sharing
To run this website and handle inquiries, we use:
- Cloudflare for hosting, security, website analytics, and incoming email routing.
- Our destination mailbox provider to receive messages forwarded through Cloudflare Email Routing.
- Google Fonts to load the Manrope typeface. Your browser requests the font stylesheet and files from Google.
We may also disclose information if required by law or to protect the website and our rights. These service providers may process information in countries other than your own. Their handling of data is also governed by their own terms and privacy notices.
Links to the App Store and other external sites take you to services we do not control. Their privacy practices apply once you leave our site.
05 / Measurement
Cookies and analytics
Cloudflare Web Analytics measures page views and performance without using cookies or identifying individual visitors. Cloudflare may still use necessary cookies or similar technical measures for site security and service operation. We do not use advertising cookies or cross-site advertising pixels on this website.
You can manage cookies through your browser settings. Blocking necessary security cookies may affect how the website works.
06 / Safeguards
Retention and security
We keep email correspondence for as long as needed to handle the inquiry, maintain relevant business records, or meet legal requirements. Technical and analytics data is retained according to the settings and retention practices of the providers we use. We do not keep it longer than needed for these purposes.
The website uses HTTPS, and we use Cloudflare services to help protect its delivery. No internet service or email system can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your inquiry.
07 / Your control
Your choices and rights
Depending on where you live, you may have rights to request access to, correction or deletion of, or a copy of personal information we hold about you. You may also be able to object to or request a restriction of certain processing, withdraw consent where consent is the basis for processing, or complain to a relevant data protection authority.
To make a request, email hello@prismandforge.com. We may ask for enough information to verify that the request is yours before responding. You do not need to provide information beyond what is needed to browse the site; emailing us is optional.
08 / Stay in touch
Changes and contact
We may update this policy if the website, our services, or applicable requirements change. The date at the top of this page shows when it was last revised. For questions about how your information is handled, contact hello@prismandforge.com.